Shipping policy

Thank you for shopping with DiAndRey LLC (operating as Diandrey). This Shipping Policy explains how, where, and when we ship our products.

 

Processing Time

Orders are processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

 

Shipping Destinations

We currently ship to: United Kingdom, European Union member countries, United States, and Canada. We are working to expand our shipping coverage.

 

Shipping Times

Delivery times depend on your location and the shipping method available:

United Kingdom: 10-15 business days

European Union: 10-15 business days

United States and Canada: 12-20 business days

 

Please note that these are estimated delivery times and may vary due to customs, weather, or carrier delays. We work with international fulfillment partners to bring you quality products at competitive prices, which is why standard delivery times may be longer than domestic-only stores.

 

Shipping Costs

Shipping costs are calculated at checkout based on your destination. We frequently offer free shipping promotions on orders over a certain value.

 

Customs, Duties, and Taxes

For international orders, the customer is responsible for any customs duties, import taxes, or other fees that may be imposed by your country's customs authority. These charges are not included in the product price or shipping cost.

 

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at hello@diandrey.com with your order number. We will work with the carrier to locate your package or provide a resolution.

 

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

 

Contact Us

For any shipping-related questions, please reach out to us at hello@diandrey.com. We typically respond within 24 hours.

Phone: +1 (302) 400-8811